The classical definition of after-sales service traditionally revolves around actions taken to repair or replace malfunctioning parts within the warranty period.
However, as businesses have evolved, researchers now define after-sales service as a crucial marketing tool that identifies and addresses customer needs in order to foster loyalty.
Therefore, it encompasses a range of activities such as installation, application training, repair and service during the warranty period, and ongoing product support. These activities collectively form one of the key pillars of the overall customer experience.
What are Novin after-sales service scopes?
Given the company's extensive 30-year history of growth and product portfolio development, it has become imperative to address the need for designing and implementing cutting-edge services with the following key objectives.
To maintain and increase market share while fostering customer loyalty, our focus is on introducing innovative international and domestic services. Additionally, during the warranty period, we are committed to promptly addressing any quality flaws in product design, manufacturing processes, or component supply. Our top priority is to provide end users with efficient and top-notch repair services within the shortest possible timeframe.
Departments of Novin Service
- Repair and After-Sales Service Centers
- Customer Technical Support
- Distributor After-Sales Service Network
- Emergency Response Teams and Special Services
Equipment Service Process
Warranty
Novin Medical Engineering Company offers a solid 2-year warranty on all spare parts for the devices, starting from the date of order placement. This warranty not only demonstrates their commitment to quality but also guarantees customer satisfaction.
Installation and Setup Guidance of High Tech Products
In order to increase clients experience and knowledge in installation of the devices, Novin Medical Engineering Company has presented a practical training on the setup guidance of Metrix and Grand series equipment.
Customer Service Obligations on Products Back-up
After the 2-year warranty, Novin supplies the clients with both consumable and spare parts for 10 years to ensure the functional use of all equipment.
International After-sales Service
For customers convenient, Novin has made sure that the exclusive distributors all over the globe are theoretically and practically trained on giving the necessary services to the clients.
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